FAQs

• Welcome Aboard
• Train Times & Late trains
• Public Holidays
• Guide Dogs
• Lost Property
• Assistance
• Tickets & School Passes
• Complaints/Compliments
• Fares
• About School Services
• Food, Refreshments and Smoking

Welcome Aboard

Our friendly buses will enable you to go shopping, to work, to school or social events, quickly and comfortably.

Please ensure you are in a safe place before you hail the driver of the bus you wish to catch and where possible tender the correct fare. Please move to the back of the bus and make the seats in the front rows of the bus available for elderly or less able passengers. For the comfort of all our passengers, please do not eat or drink when travelling. Information about services we operate are available from:

• Onboard all buses
• Our bus depot
• Most local Clubs
• Local Information centres
• Major Shopping centres

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Train Times & Late Trains

Please consult latest CityRail timetables for up to date details. On Monday to Fridays after 4pm buses will wait a reasonable time for late arriving trains. This may cause some buses to run late when operating to and from a railway station.

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Public Holidays

Please visit this site to find out what service will be operating on selective Public Holidays including Christmas and Easter.

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Guide Dogs

Guide dogs may travel on all buses when accompanying blind or deaf people.

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Lost Property

Enquiries can be made at our office on (02) 4332 8655 or by filling out our feedback form.

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Assistance

Bus passengers are asked to assist by making the seats at the front of the bus available for elderly or disabled travellers.

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Tickets and School Passes

Tickets are issued for all full fares. Please ensure you retain tickets for inspection.

To obtain a school bus pass, apply at your school. Lost or mutilated passes may be replaced at our office.

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Complaints/Compliments

Should you wish to comment on a particular bus or driver, please note the registration of the bus for identification purposes.

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Fares

Please tender the correct fare on entry to the bus to avoid unnecessary delays. Children 15 years and over are required to pay adult fares unless travelling to or from school. Proof of age may be required. Concession passes must be shown to the driver or full fare will be charged.

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About School Services

For information about our school bus timetables, bus routes and maps, visit our school services page. Adults will be carried on all buses.

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Food, Refreshments and Smoking

Food and refreshments (including chewing gum) may not be consumed on the bus. Smoking is not permitted on buses under transport regulations.

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